Privacy Policy

Effective Date: 04 May, 2024.

Soulverz ("Soulverz," "we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes the types of information we collect from and about you when you visit our website https://soulverz.com/ (the "Website") and our mobile application (if applicable) (together, the "Platform"), and how we use, disclose, and protect that information.

Information We Collect

We collect several types of information from and about users of our Platform:

Information You Provide: This includes information you directly provide to us when you create an account, list an item, contact customer support, or participate in any interactive features of the Platform. This information may include your name, email address, phone number, billing address, shipping address, and any other information you choose to include in your profile or listings. Usage Data: We collect information about how you use the Platform, such as the pages you visit, the listings you view, the searches you perform, and the time and date of your activity. Device Information: We collect information about the device you use to access the Platform, such as your device type, operating system, browser type, IP address, and unique device identifiers.

How We Use Your Information

We use the information we collect for a variety of purposes, including:

To provide and operate the Platform and deliver the services you request. To process your transactions and send you related information, including confirmations and receipts. To send you marketing communications, such as newsletters and promotional offers, if you opt-in to receive them. To respond to your inquiries and provide customer support. To improve the Platform and develop new features and services. To prevent fraud and maintain the security of the Platform. Sharing Your Information

We may share your information with third-party service providers who help us operate the Platform, such as payment processors, data storage providers, and marketing service providers. These service providers are obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy.

We may also disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a legal obligation, protect our rights or the rights of others, prevent harm or loss, or investigate or prosecute illegal activities.

Your Choices

You have choices regarding your information:

Account Information: You can access and update your account information at any time by logging into your account and visiting your profile settings. Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.

Children's Privacy

Our Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has under 13 provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [talk2us@soulverz.com].